Privacy Policy

This Privacy Policy describes how T&J Legacy Transportation (“Company,” “we,” “us,” or “our”) collects, uses, and protects your information when you use our transportation services, including Non-Emergency Medical Transportation (NEMT), airport transfers, short-distance transportation, and long-distance transportation, and explains your privacy rights and how the law protects you.
By using our services, you agree to the collection and use of information in accordance with this Privacy Policy.
T&J Legacy Transportation is committed to safeguarding the privacy of our clients. We do not sell, rent, or share personal information with third parties for marketing or promotional purposes.

Information We Collect
We collect only the information necessary to provide safe, reliable, and efficient transportation services. This may include:

• Full name
• Phone number
• Email address
• Pick-up and drop-off addresses
• Appointment or travel details (date, time, destination)
• Special transportation needs (e.g., mobility assistance, NEMT requirements)
• We do not collect or store unnecessary personal or sensitive information.

How We Use Your Information
Your information is used solely to deliver and improve our transportation services. Specifically, we may use your personal information to:

• Schedule, confirm, and manage transportation services, including NEMT, airport transfers, and short- or long-distance rides
• Communicate with you via phone, email, or SMS regarding ride confirmations, arrival notifications, delays, or service updates
• Provide customer support and respond to inquiries or requests
• Ensure safety and service quality, including driver coordination and route planning
• Comply with contractual or legal obligations, including NEMT service requirements

SMS & Mobile Communications
No mobile or messaging consent information will be shared with third parties or affiliates for marketing or promotional purposes.
Text messaging opt-in data and consent are never shared with any third parties.

Disclosure of Your Information
T&J Legacy Transportation does not share client information with third parties for marketing or promotional purposes.
We may disclose personal information only under the following limited circumstances:

• With your explicit consent
• To comply with legal obligations, court orders, or law enforcement requests
• To enforce our Terms of Service
• To trusted service providers or partners operating under confidentiality agreements, solely to support service delivery (e.g., scheduling or dispatch systems)
• In connection with a business transfer, such as a merger or acquisition
• To protect the safety, rights, or property of our clients, drivers, or the public
• We may also share aggregated, non-identifiable information (such as total rides completed) for reporting or operational purposes.

Non-Emergency Medical Transportation (NEMT) Privacy
For NEMT services, we limit data collection strictly to what is necessary to coordinate transportation. We do not collect or disclose medical diagnoses or treatment details. Any NEMT-related information is handled confidentially and safeguarded in accordance with HIPAA, MassHealth requirements, and applicable Massachusetts privacy laws, including 201 CMR 17.00.

Data Retention
We retain personal information only for as long as necessary to fulfil the purposes outlined in this Policy or as required by law. Information may be retained to comply with legal obligations, resolve disputes, and maintain accurate service records.

Cookies and Tracking Technologies
Our website may use cookies or similar technologies to improve functionality and user experience. You may manage cookie preferences through your browser settings. Disabling cookies may affect certain website features.

Your Rights and Choices
You have the right to:

• Access your personal information
• Request corrections or updates
• Request deletion of your data, subject to legal and regulatory requirements
• For questions or concerns, please contact us:
• T&J Legacy Transportation
• Phone: [Insert phone number]
• Email: [Insert email address]
• Address: [Insert business address]

Policy Changes
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and continued use of our services constitutes acceptance of the updated policy.